Privacy Policy

TechCartel (“TechCartel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit the TechCartel website, contact us, submit an inquiry, request a quotation, or use our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company or organization name
• Project requirements
• Budget or service requirements
• Messages submitted through inquiry or contact forms
• Documents or files you choose to provide
• Billing and transaction-related information
• Any other information you voluntarily share with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location derived from IP address, and website usage information.

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and service requests;
• Prepare quotations, proposals, and project estimates;
• Communicate regarding projects and services;
• Provide website, mobile application, software development, design, marketing, maintenance, and related services;
• Process and maintain payment and transaction records;
• Provide customer and technical support;
• Improve our website, services, and user experience;
• Maintain the security of our website and systems;
• Send service-related communications;
• Send marketing or promotional communications where permitted and appropriate;
• Comply with applicable legal and regulatory obligations.

We do not use personal information for purposes materially unrelated to those described here without an appropriate basis or notice.

3. Contact & Inquiry Forms

When you submit an inquiry through our website, we may collect information such as your name, email address, phone number, selected service, and project details.

This information is primarily used to understand your requirements and communicate with you about your inquiry.

Submitting an inquiry does not automatically create a contractual relationship with TechCartel.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, understand website usage, remember preferences, improve performance, and support analytics or marketing features.

Some cookies may be provided by third-party services integrated into our website.

Where required by applicable law, appropriate consent mechanisms may be provided for non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics

We may use website analytics services, such as Google Analytics or similar technologies, to understand how visitors interact with our website.

These services may collect information such as pages visited, session duration, device information, approximate geographic information, traffic source, and interactions with website features.

Information collected through analytics helps us understand website performance and improve our services.

6. Advertising & Marketing Technologies

If we use advertising or remarketing services such as Google Ads, Meta Pixel, or similar platforms, those providers may use cookies or similar technologies according to their respective privacy policies.

These technologies may help us measure advertising effectiveness or present relevant advertisements.

Where required, users will be provided with appropriate choices regarding such technologies.

7. Payments

Where payments are made for TechCartel services, payment processing may be handled by banks, payment gateways, or other third-party payment providers.

TechCartel generally does not directly store complete credit card, debit card, UPI PIN, CVV, or internet-banking credentials.

Payment providers process payment information according to their own privacy and security policies.

We may retain transaction information such as payment status, transaction or reference ID, amount, invoice information, and payment date for accounting and project-management purposes.

8. Third-Party Services

We may use third-party services necessary to operate our business or provide services to clients, including:

• Hosting and cloud providers;
• Email and communication services;
• Analytics providers;
• Payment gateways;
• Customer-support tools;
• Project-management tools;
• Advertising platforms;
• SMS, WhatsApp, or notification providers;
• Development and deployment platforms.

These providers may process information only as applicable to the services they provide and are also subject to their own terms and privacy practices.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted employees, contractors, professional advisers, hosting providers, technology providers, payment processors, or other service providers where reasonably required to operate our business or deliver requested services.

Information may also be disclosed when reasonably necessary to comply with applicable law, court orders, regulatory requirements, enforce agreements, protect our legal rights, investigate fraud, or address security incidents.

10. Client Project Data

During software development, website development, application development, maintenance, integrations, or technical support, clients may provide TechCartel access to databases, APIs, servers, dashboards, source code, credentials, or other business information.

Such information will be used for providing the requested services and handled with reasonable confidentiality and security measures.

Clients should provide only the access and information reasonably necessary for the project.

11. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the relevant system, these measures may include access controls, authentication mechanisms, secure hosting practices, encryption, backups, and restricted administrative access.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Accordingly, absolute security cannot be guaranteed.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, resolving disputes, enforcing agreements, and meeting applicable legal obligations.

Retention periods may differ depending on the type of information and the nature of our relationship with you.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, withdrawing previously provided consent where processing depends on consent, or raising a concern about our handling of your personal information.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

If you receive promotional emails, messages, or other marketing communications from TechCartel, you may request to stop receiving such communications.

You can contact us or use an unsubscribe option where one is provided.

You may still receive essential transactional or project-related communications where necessary.

15. Children's Privacy

Our website and professional services are primarily intended for businesses and individuals capable of entering into commercial engagements.

We do not knowingly seek to collect personal information from children through our general website for targeted marketing purposes.

If we become aware that information relating to a child has been collected in circumstances requiring parental or guardian consent under applicable law, we will take appropriate steps to address it.

16. External Links

Our website may contain links to third-party websites, social media platforms, applications, or services.

TechCartel does not control the privacy practices of those third parties.

We recommend reviewing the privacy policies of external websites or services before providing them with personal information.

17. International Services

Some technology providers used by TechCartel may process or store information on servers located outside India.

Where personal information is transferred or processed internationally, we will take reasonable measures appropriate to the circumstances and applicable legal requirements.

18. Indian Data Protection Laws

TechCartel operates in India and aims to handle personal information in accordance with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and requirements in force from time to time, where they apply to our processing activities.

Nothing in this Privacy Policy is intended to restrict any rights available to individuals under applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

When changes are made, the revised policy will be published on this website with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how TechCartel handles personal information, you may contact us:

TechCartel
16-D, Sector-17 Market
Sri Ganganagar – 335001
Rajasthan, India

Email: hello@techcartel.in
Phone: +91 937600-8000 / +91 89630-12542